# Request payment and confirm receipt

Use recipient, invoice and receipt controls for manual payments.

## What you need

An eligible payable amount, a saved private recipient and a method agreed with the program. Meet its currency threshold and invoice requirement.

## Steps

1. Add or review your payment details in the partner portal. Check the program’s supported method and agree the intended recipient/method.
2. Open your program, request a payout in its currency and add the required invoice. Use a valid PDF no larger than 2 MB or a permitted HTTPS invoice URL, not both.
3. In **Payouts**, follow request review and approval. The owner performs the transfer externally and records a payment portion in HeyCrust.
4. When a payment report appears, check your actual external receipt. Confirm only the received amount for that reported portion.
5. If the amount has not arrived or differs, report a problem with evidence. Follow the dispute resolution; do not confirm receipt merely because the owner reported sending.
6. For a partial payment, keep the remaining amount and later reports separate. See [Payment states](/docs/help/data-and-states#payment-states).

## Expected result

A requested payout, reported transfer and your own receipt confirmation or dispute. Administrative reconciliation and partner-confirmed receipt are distinguishable states.



## Troubleshooting

Check the recipient, currency, method agreement, threshold, reservation and invoice validity before retrying a request. Contact the payer through the program support channel for missing external funds. HeyCrust does not automatically transfer the money.