# Review and report manual payouts

Track external transfers and partner receipt without moving money inside HeyCrust.

## What you need

Financial review permission, an eligible request, agreed recipient/method, currency and enough payable balance. A transfer is performed through your own agreed external provider.

## Steps

1. Open **Payouts** and inspect the request, allocated earnings, threshold, recipient, invoice and currency before approval.
2. Approve or reject with a reason. Export the payment details/batch if useful and review the export before using an external provider.
3. Complete the actual transfer outside HeyCrust.
4. Choose **Mark payment sent** and enter only the actual sent amount, actual payment date/time, external reference and optional HTTPS receipt link. Report a partial transfer as its actual amount.
5. Ask the partner to review the payment portion and confirm the received amount or report a problem. Follow the resulting confirmation/dispute records.
6. For a mistake or dispute, review evidence and use the available void/resolution/reconciliation action. Administrative reconciliation remains distinguishable from partner confirmation.

## Expected result

A payment report awaiting confirmation, then a confirmed, partial or disputed state supported by its evidence. Reporting, approval and export do not themselves transfer money.

## Invoice and receipt handling

A request can require an invoice under the agreed policy. The upload must be a valid PDF, use a PDF extension and stay at or below 2 MB; a permitted HTTPS invoice URL is an alternative. Do not provide both attachment and URL for the same request.

Receipt attachments/links provide evidence for review. Partner confirmations cover only the reported portion actually received. Statuses such as `awaiting_confirmation`, `partially_confirmed` and `admin_reconciled` describe different facts. See [Partner payment guide](/docs/affiliates/payments).

## Product example

A fictional local payout: USD 4.00 reported, USD 6.00 still unpaid, receipt awaiting confirmation. No live merchant data, provider request or money movement is represented.

![A fictional local payout: USD 4.00 reported, USD 6.00 still unpaid, receipt awaiting confirmation.](/docs/images/payments.jpg)

## Troubleshooting

Check reserved amounts, duplicate references, currency/method mismatch, missing invoice, partial reports and unresolved recovery. A reminder schedule is a review aid, not a payment execution schedule.

## Batches, reminders and recovery

Review each approved payout and currency before grouping/exporting a batch. Exported details are an external-payment preparation record. For report imports, preview and review actual external references/amounts before applying; never import invented paid history. Program review timezone/schedule and reminder delays govern owner review and partner confirmation reminders, not automatic transfers. Inspect payout/report history for overdue confirmation, returned or disputed amounts and the recorded recovery/reconciliation decision.