Help and reference

Start with the exact app

Select the app affected by the issue. Inspect its source observations and the program's Tracking and health information. Record the relevant timestamp, operation and visible error. The same merchant can use more than one app, so app identity matters.

Unknown history and missing attribution

A completed recent sync can coexist with unverified older history. A configured listing export can coexist with missing click-to-install proof. Review the source's stated coverage and attribution evidence rather than treating missing data as zero.

Pending earnings or payments

Check the referral's eligibility, saved contract, refund hold, currency and source status. For a payout, check requested allocations, approval, payment reports, receipt confirmation and any open dispute. Payment reporting and actual external receipt are different facts.

Integration diagnostics

Check that identifiers match the selected app and interface, the credential has the required scope, and the expected channel is receiving requests. For MCP, read the tool list returned for that credential instead of assuming owner tools are available to an app-scoped key.

Report a problem

Include the app name, page or endpoint, UTC timestamp, request ID if present, expected result and actual result. Share a redacted screenshot or example rather than a private key, raw access token or merchant contact list. Contact HeyCrust support.