Request payment and confirm receipt

What you need

An eligible payable amount, a saved private recipient and a method agreed with the program. Meet its currency threshold and invoice requirement.

Steps

1. Add or review your payment details in the partner portal. Check the program’s supported method and agree the intended recipient/method.
2. Open your program, request a payout in its currency and add the required invoice. Use a valid PDF no larger than 2 MB or a permitted HTTPS invoice URL, not both.
3. In Payouts, follow request review and approval. The owner performs the transfer externally and records a payment portion in HeyCrust.
4. When a payment report appears, check your actual external receipt. Confirm only the received amount for that reported portion.
5. If the amount has not arrived or differs, report a problem with evidence. Follow the dispute resolution; do not confirm receipt merely because the owner reported sending.
6. For a partial payment, keep the remaining amount and later reports separate. See Payment states.

Expected result

A requested payout, reported transfer and your own receipt confirmation or dispute. Administrative reconciliation and partner-confirmed receipt are distinguishable states.

Troubleshooting

Check the recipient, currency, method agreement, threshold, reservation and invoice validity before retrying a request. Contact the payer through the program support channel for missing external funds. HeyCrust does not automatically transfer the money.